Shipping policy

Order Processing Time

• Processing Time: All orders are processed within 1–3 business days (Mon–Fri, excluding holidays).

Shipping Rates

• UK Shipping

  • Flat Rate: £5

  • Delivery Window: 2–5 business days after dispatch

  • Carrier: Royal Mail Tracked 48 (or equivalent)

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  3. International Shipping

  • Flat Rate: £15 (may vary on destination)

  • Delivery Window: 7–14 business days after dispatch

  • Carrier: Economy tracked service (e.g. Royal Mail International Tracked, DHL Economy
    

The shipping is calculated at checkout.

Please note that delivery times are estimates and may vary due to factors beyond our control.

Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package’s progress.

Lost or Delayed Shipments
If your order hasn’t arrived within the expected timeframe, please contact our customer service team at [flavourcustomerservice@gmail.com] for assistance. While we are not responsible for carrier delays, we will do our best to help resolve the issue.

Customs, Duties, and Taxes

• Orders shipped outside the UK may be subject to import duties, taxes or customs fees upon arrival.

• These charges are not included in your checkout total and are the customer’s responsibility.

• We recommend checking your local customs regulations before ordering to avoid surprises.

• The Rates are not included at Checkout